Returns and Cancellations

Returns

  • All unused or unopened items can be refunded within 28 days with proof of purchase. After this time items can be exchanged for goods of the equivalent value or a credit note to be used at a later date.
  • Faulty goods can be exchanged within 28 days of purchase with proof of purchase. After this date we reserve the right to repair the item or arrange for the repair.
Unwanted Gas Cylinders Refund Level
   
Unused Cylinder 100%
Used Gas Cylinder None

Please note that the refunds above are based on the cylinders being brought back to our depot by the customer. If you require us to collect the cylinder for a refund - a £15 collection charge will apply

Unwanted Heaters and Appliances Refund LevelRestocking Fee
Unused and in original undamaged packaging 100%0%
Used in original undamaged packaging 70%30%
Used without original packaging 40%60%

Please note that the refunds above are based on the heaters being brought back to our depot by the customer or the customer arranging transport at their own cost. If you require us to collect the heater for a refund - a £20 collection charge will apply per item/package - We can only also do so if the heater/appliance has been disassembled into it's original packaging or in into other suitable carton packing that is suitable for courier transport.

Cancellation Policy

  • In case of receipt of damaged or defective goods, please report this to us by telephone or email. 
  • Cancellations will be considered only if the request is made before the item is dispatched.
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