Returns and Cancellations
- All unused or unopened items can be refunded within 28 days with proof of purchase. After this time items can be exchanged for goods of the equivalent value or a credit note to be used at a later date.
- Faulty goods can be exchanged within 28 days of purchase with proof of purchase. After this date we reserve the right to repair the item or arrange for the repair.
|Unwanted Gas Cylinders|| ||Refund Level|
| || || |
|Unused Cylinder|| ||100%|
|Used Gas Cylinder|| ||None|
Please note that the refunds above are based on the cylinders being brought back to our depot by the customer. If you require us to collect the cylinder for a refund - a £15 collection charge will apply for the first cylinder followed by a charge of £6 for each additional cylinder.
|Unwanted Heaters and Appliances|| ||Refund Level||Restocking Fee|
|Unused and in original undamaged packaging|| ||100%||0%|
|Used in original undamaged packaging|| ||70%||30%|
|Used without original packaging|| ||40%||60%|
Please note that the refunds above are based on the heaters being brought back to our depot by the customer or the customer arranging courier transport at their own cost. We recommend the use of the following courier provider below for sending returns
Eastern Gases Ltd
Unit 1 Mill Farm
Whalebone Lane North
- In case of receipt of damaged or defective goods, please report this to us by telephone or email.
- Cancellations will be considered only if the request is made before the item is dispatched.