Eastern Gases Limited – Privacy Policy

Last updated: July 9, 2025

1. Who we are

Eastern Gases Limited (“we”, “us”, “our”) operates easterngases.co.uk. As the data controller, we’re responsible for how your personal data is used.
Contact data protection requests:
Eastern Gases Ltd, Unit 1 Mill Farm, Whalebone Lane North, Romford, Essex RM6 5QT
help@easterngases.co.uk | 020 8500 3583

2. What we collect

  • Personal Data (you provide): name, email, billing & delivery address, phone number, payment info (partial), account login.

  • Usage & Device Data: IP address, browser version, device type, pages visited, cookies and tracking technologies.

3. How we collect it

  • Directly when you create an account, place an order, contact customer service, join newsletters, or complete forms.

  • Automatically via cookies and analytics when you browse our website.

4. Legal basis for processing

  • To fulfil contracts (e.g. process and deliver orders).

  • To comply with legal obligations (e.g. tax records).

  • For our legitimate interests (e.g. service improvements, fraud detection), balanced against your rights.

  • With your consent (e.g. marketing emails), which you can withdraw at any time.

5. How we use your data

  • To process orders, manage accounts, payments, deliver products, and provide customer support.

  • To personalise and enhance site functionality, improve marketing, notify about promotions (only with your consent).

  • To prevent fraud and ensure network security.

6. Data sharing

  • Internal: Only with employees on a need-to-know basis.

  • External:

    • Payment processors for billing

    • Delivery partners for order fulfilment

    • Legal authorities if legally required

    • Marketing & analytics providers (only with consent, anonymised where possible)

We do not sell personal data to third parties for marketing purposes.

7. Data retention

  • We keep your order and account info for as long as required by law (typically 6–7 years for tax purposes).

  • We retain marketing data until consent is withdrawn.

  • We keep logs (e.g. IP, device logs) for short periods (30–90 days) for security monitoring.

8. Your rights

Under UK GDPR, you have the right to:

  • Be informed about our processing

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure (“right to be forgotten”) subject to legal obligations

  • Restrict processing in certain cases

  • Data portability (for data you’ve provided)

  • Object to direct marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies & tracking

Our site uses cookies for:

  • Essential: site functionality

  • Performance & analytics: taste and behaviour insights

  • Marketing: personalised advertisements (with your consent)

You can manage or withdraw cookie consent via your browser settings or our cookie banner.

10. Transfers outside the UK/EU

Where needed, we transfer data to third parties outside the UK/EEA only if:

  • They are in countries with adequate protections, or

  • We use standard contractual clauses approved by the UK/EU Commission.

11. Security measures

We use TLS (HTTPS), access controls, and encryption to secure your data. We perform regular security audits and training to protect against accidental or unlawful access.

12. Changes to this policy

We may update this policy. The “Last updated” date will reflect any changes. For significant changes, we’ll notify you (e.g., via email or site notification). Continued use after changes signifies acceptance.

13. Contact us

For data requests, or questions about this policy, email help@easterngases.co.uk or call 020 8500 3583. You may also contact the ICO at www.ico.org.uk.