Eastern Gases – Terms & Conditions
Last updated: 9th July 2025
1. About Us
Eastern Gases Limited (“we”, “us”, “our”) supplies bottled gas and related products to domestic and commercial customers.
Registered office: Unit 1 Mill Farm, Whalebone Lane North, Romford, Essex RM6 5QT.
Registered in England & Wales, Company No. 06973305
2. Placing Orders
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Orders can be placed by phone, online, or in person.
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All orders are subject to acceptance and availability.
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Minimum order quantities or value may apply depending on your delivery area.
3. Prices & Payment
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All prices are in GBP and include VAT where applicable.
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We reserve the right to adjust prices at any time.
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Payment must be made at the time of order or on delivery (by agreement).
4. Cylinder Deposit & Ownership
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Gas cylinders remain the property of Eastern Gases or the cylinder brand owner (e.g. Flogas).
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A refundable cylinder deposit or hire charge may apply.
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Empty cylinders must be returned in good condition when exchanging or ending supply.
5. Delivery
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We deliver Monday to Friday across all service areas; limited Saturday deliveries are available in certain postcodes.
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Delivery times are approximate and may be affected by weather, traffic, or supply chain issues.
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Please ensure someone is available to receive the delivery. We may charge for failed or refused deliveries.
6. Safety & Storage
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Customers must handle and store gas cylinders safely, following all safety instructions and legal requirements.
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We accept no liability for misuse or unsafe storage once cylinders are delivered.
7. Cancellations & Returns
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You may cancel or amend your order before it is dispatched.
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Once delivered, gas products are non-refundable unless faulty.
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If an item is faulty or damaged, please contact us within 48 hours for a replacement or refund.
8. Liability
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We are not liable for any loss or damage resulting from delays or failures caused by events beyond our control.
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Our total liability for any claim shall not exceed the price paid for the relevant goods.
9. Privacy & Data Protection
Your personal data will be handled in accordance with our Privacy Policy.
10. Changes to Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website.
11. Governing Law
These Terms & Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
For any questions about these Terms & Conditions:
Phone: 020 8500 3583
Email: help@easterngases.co.uk