Eastern Gases – Terms & Conditions

Last updated:  9th July 2025

1. About Us

Eastern Gases Limited (“we”, “us”, “our”) supplies bottled gas and related products to domestic and commercial customers.
Registered office: Unit 1 Mill Farm, Whalebone Lane North, Romford, Essex RM6 5QT.
Registered in England & Wales, Company No. 06973305

2. Placing Orders

  • Orders can be placed by phone, online, or in person.

  • All orders are subject to acceptance and availability.

  • Minimum order quantities or value may apply depending on your delivery area.

3. Prices & Payment

  • All prices are in GBP and include VAT where applicable.

  • We reserve the right to adjust prices at any time.

  • Payment must be made at the time of order or on delivery (by agreement).

4. Cylinder Deposit & Ownership

  • Gas cylinders remain the property of Eastern Gases or the cylinder brand owner (e.g. Flogas).

  • A refundable cylinder deposit or hire charge may apply.

  • Empty cylinders must be returned in good condition when exchanging or ending supply.

5. Delivery

  • We deliver Monday to Friday across all service areas; limited Saturday deliveries are available in certain postcodes.

  • Delivery times are approximate and may be affected by weather, traffic, or supply chain issues.

  • Please ensure someone is available to receive the delivery. We may charge for failed or refused deliveries.

6. Safety & Storage

  • Customers must handle and store gas cylinders safely, following all safety instructions and legal requirements.

  • We accept no liability for misuse or unsafe storage once cylinders are delivered.

7. Cancellations & Returns

  • You may cancel or amend your order before it is dispatched.

  • Once delivered, gas products are non-refundable unless faulty.

  • If an item is faulty or damaged, please contact us within 48 hours for a replacement or refund.

8. Liability

  • We are not liable for any loss or damage resulting from delays or failures caused by events beyond our control.

  • Our total liability for any claim shall not exceed the price paid for the relevant goods.

9. Privacy & Data Protection

Your personal data will be handled in accordance with our Privacy Policy.

10. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

11. Governing Law

These Terms & Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For any questions about these Terms & Conditions:
Phone: 020 8500 3583
Email: help@easterngases.co.uk